Returns & Exchanges

Returns

We hope you love your iluvmae order.

If something isn’t quite right, you can request a return within 14 days of receiving your order.

Returned items must be:

• Unworn
• Unwashed
• In their original condition
• With all original tags attached

Items that don’t meet these conditions may not be eligible for a refund.

Exchanges

At this time, we do not offer direct exchanges.

If you’d like a different size or colour, simply return your item and place a new order.

Pre-order Items

Pre-order items are eligible for return under the same conditions once they have been delivered

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank to process the refund.

Non-returnable Items

For hygiene reasons, certain items such as earrings, underwear or swimwear (if sold in future) cannot be returned unless faulty.

Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@iluvmae.com, including photos of the issue, and we’ll make it right.